© 2002 Neil Randall
Business Address: Department of English,
Contact Information: 519-885-1211 ext 3397 (office phone)
firstname.lastname@example.org (America Online)
email@example.com (Microsoft Network
Major field: Canadian Literature
Minor Field: Eighteenth-Century Literature.
III. Employment (at
1990- : Associate Professor, Department of English
1988-91: Director, Centre for Professional Writing
1985-89: Assistant Professor, Department of English
IV. Employment (other than at
assistantships and course instructorships at York University,
1979-81: Systems Analyst, Kingsway Transports,
1973-76: Operations Supervisor, Kingsway
V. Other Relevant Biographical Information
1. Centre for Professional Writing
1989: Established Corporate Partnership with
1989: Established Corporate Partnership with Bell-Northern Research and Northern Telecom ($150,000)
1988: [with Margaret Sanderson]: Facilitator of Technical Writing workshop
1987: [with Peter Saunders]: Facilitator of Writing for the Medical Professional workshop
2. Research Grants
1989: University Research Incentive Fund, with
Educational Software Products,
1987: Employment and Immigration: Desktop Publishing for English 210C ($1827)
1986: [with G. Slethaug]: SSHRC, Conference on British Modernism
1986: Dean of Arts, University of
1983-5: SSHRC Doctoral Fellowship
1978: A.M. Ross Prize in English,
1978: Alma Mater Scholarship,
Special Edition Using Microsoft FrontPage 2002. Que Books (Macmillan), 2001 (5th edition). [with Dennis Jones]
The Soul of the Internet (International Thomson Publishing), 1997.
MBONE: Multicasting Tomorrow’s Internet. IDG Books, 1996. [With Kevin Savetz and Yves Lepage]
Guide to Netscape Navigator Gold. ZD Press (Macmillan), 1996.
Using HTML. Que Books (Macmillan), 1995. [Lead author with three others]
Plug-n-Play Internet. Sams Publishing (Macmillan), 1995. [With Celine Latulipe]
The World Wide Web Unleashed, 2nd Edition. Sams Publishing (Macmillan), 1995. [With John December].
Teach Yourself the Internet: Around the World in 21 Days, 2nd Edition. Sams Publishing (Macmillan), 1995.
II. Magazine Articles (selected)
Currently writing for PC Magazine (New York), as Contributing Editor; Computer Shopper (New York); CNET Online (San Francisco); Connected Home Magazine (New York); Smart Computing (Texas)
“Control Outlook with Filters and Rules,” PC Magazine, forthcoming March 2002.
“How Credit Card Transactions Work,” PC Magazine, February 2002.
“Should You Upgrade to Windows XP?” Smart Computing, forthcoming March 2002.
“Switching Users in XP Home Edition,” Connected Home Magazine, forthcoming March 2002.
“Setting up a Remote Video Feed,” Connected Home Magazine, February 2002.
“Help is on the Way: Remote Assistance in Windows XP, PC Magazine, November 2001.
“Editing FrontPage Components,” PC Magazine, October 2001.
“Choosing a Domain Name Registrar,” PC Magazine, June 2001.
“Boot Menu Management,” PC Magazine, May 2001.
“Power to the People: The Rise of P2P,” PC Magazine, April 2001.
“Take Advantage of Online Databases,” PC Magazine, March 2001.
“Dual Booting,” PC Magazine, February 2001.
“Content Management Solutions,” PC Magazine, January 2001.
“Stay in Touch,” PC Magazine, January 2001.
“Help for Your Small Business,” PC Magazine, November 2000
“Linux for Windows Users,” PC Magazine, March 2000.
“Design Web Pages with Office 2000 Applications,” PC Magazine, March 2000.
“What to Look for in Your New Computer’s BIOS,” PC Magazine, February 2000.
“Rescue Your System,” PC Magazine, February 2000.
“Break the CPU Speed Limit,” PC Magazine, February 2000.
“Back Up or Fix Outlook Data Files,” PC Magazine, January 2000.
“Web Databases in FrontPage 2000,” PC Magazine, January 2000.
“Collaboration in Office 2000,” PC Magazine, December 1999.
“Building Your Store on the Web,” PC Magazine, November 1999.
“Editing Microsoft FrontPage Themes,” PC Magazine, November 1999.
“Virtual Desktop Services,” PC Magazine, November 1999.
“Living with Linux,” PC Magazine, November 1999.
“The Name Game,” PC Magazine, November 1999.
“Internet E-Mail Settings in Outlook,” PC Magazine, October 1999.
“Customizing the Taskbar,” PC Magazine, October 1999.
“Resolving Device Conflicts,” PC Magazine, October 1999.
“Using Multiple Monitors,” PC Magazine, September 1999.
“Are You Safe Online?” PC Magazine, September 1999.
“Share a Net Connection,” PC Magazine, September 1999.
“Make IE5 Your Own,” PC Magazine, June 1999.
“A Serial Bus on Speed,” PC Magazine, May 1999.
“Biometric Basics,” PC Magazine, April 1999.
“XSL: How Stylish Can You Get?” PC Magazine, April 1999.
“How Viruses Work,” PC Magazine, February 1999.
“Palm Computing: So Much for So Little,” PC Magazine, January 1999.
“Internet Apps in Win98/NT4,” PC Magazine, January 1999.
“Inside Input Devices,” PC Magazine, January 1999.
“Hard Disk Troubles,” PC Magazine, December 1998.
“Liquid Crystal Displays,” PC Magazine, December 1998.
“E-Mail Headers, Even the Ugly Ones,” PC Magazine, November 1998.
“Usability Gaffes,” PC Magazine, October 1998.
“Making Software Easier through Usability Testing,” PC Magazine, October 1998.
“PC 98: More Powerful and Friendlier Hardware,” PC Magazine, September 1998.
“Maintaining Your Windows 98 System,” PC Magazine, September 1998.
“The State of
“What is an Operating System?” PC Magazine, July 1998.
“Dissecting the Heart of Your Computer, PC Magazine, June 1998.
“IMAP: E-Mail for People on the Go,” PC Magazine, May 1998.
“SCSI Just Keeps on Rolling,” PC Magazine, March 1998.
“Upgrade to Windows 98 … Before Microsoft Does,” PC Magazine, March 1998.
“Diagnose and Repair Your Web Site,” PC Magazine, February 1998.
“The ABCs of Windows 98 Networks,” PC Magazine, February 1998.
“A Guide to DirectX,” PC Magazine, February 1998.
“Web Markup Matures with HTML 4.0,” PC Magazine, November 1997.
“Who Goes There?” PC Magazine, October 1997.
“The Making of Web Soap Operas,” commissioned by The Globe and Mail (forthcoming, November 1996).
“Online Schmoozing,” commissioned by The Globe and Mail (forthcoming, December 1996).
“What Happens When You Install a Windows 95 Program,” PC Magazine, February 1997.
“LDAP Directory Services,” PC Magazine, January 1997.
“What Happens When You Click: How HTTP Works,” PC Magazine, December 1996.
“How a DNS Server Works,” PC Magazine, November 1996.
“Guide to Free Email Services, PC Magazine, October 1996.
“The Web in ’96,” PC/Computing, September 1996 (forthcoming).
“Beyond the Web,” PC/Computing. June, 1996.
“The Guide to the World Wide Web Underground,” PC/Computing, December 1995.
“Map of the Online Services,” PC/Computing, November 1995.
Several trends articles, PC Magazine, throughout 1995.
“Setting up a Web Server,” PC/Computing, September 1995.
“Hooking your LAN to the Internet,” PC/Computing, August 1995.
“Internet Search Engines,” PC/Computing, August 1995.
“Do it Online,” PC/Computing (lead feature), March 1995.
“Fax at Their Fingertips,” Canadian Computer Reseller, March 1995.
“The World Wide Web Roadmap,” PC/Computing, March 1995.
“Secret Weapons,” PC/Computing, February 1995.
“Hands-on Mosaic,” PC/Computing, February 1995.
“Roll Out Whatever Comes Next,” PC/Computing. December 1994.
“The Internet Road Map,” PC/Computing, September 1994.
“Windows on the E-World,” Internet World, September 1994.
Over two dozen features
and many reviews in Computer
Entertainment News and (
Over two dozen features
and many reviews in CD-ROM Today
“Open Systems in the Federal Government,” HUM Magazine, February 1994.
“An Introduction to Client-Server
“Doing it in Style: A Guide to Style Sheets in Windows Word Processors,” Windows Magazine, August 1993.
“A Review of Grammar Checkers,” Windows Magazine, March 1993.
“The World Through a Wire: Telecommunications Services for Personal Computers,” Compute!, May 1989.
“Writing Tools: Beyond the Word Processor,” Windows Magazine, January 1993.
Over 500 software reviews for CD-ROM Today, PC Entertainment, Windows, The Globe and Mail, Compute!, AmigaWorld, and Signal Research publications.
1992-1993: Bi-weekly columnist on computer issues for The Globe and Mail (seven columns total).
1988-1990: Monthly columnist for GamePlayers
(Signal Research Inc.,
1987-1988: Monthly columnist for Compute!
I. Computer Publications
The computer books and magazines listed above represent my current research into interface design and critique, multimedia design, and computer-mediated communication. Recent conference papers support this activity.
II. Other Scholarship
“The Shifting Focalization and the Strategy of Delay,” Canadian Literature (Autumn, 1991).
“Tactile Persuasion: Considerations of Ethos in the Design of the Push-Button Interface,” Canadian Journal of Rhetorical Studies, 1:1, Summer 1991.
“Carnival and Intertext: What the Crow Said and The Studhorse Man,” Studies in Canadian Literature, 14:1:85-98, 1989.
“Determining Literariness in Interactive Fiction,” Computers and the Humanities, 22 (1988): 183-91.
“The Makeshift Family in Canadian Fantastic Fiction,” The New Quarterly, Spring 1989.
“Shoeless Joe: Fantasy and Fellow-Feeling,” Modern Fiction Studies, 33:1:173-82, Spring 1987.
“Laughing at the Victim: Humour in St. Urbain’s Horseman,” Thalia, 2:4:37-45, Spring 1982.
III. Conference Papers
“Metaphors of the Physical: Why the Internet
Coheres”. [with Isabel Pedersen]. Internet Research 1.0: The State of the Interdiscipline. The First Conference of
the Association of Internet Researchers.
“The Neglected Senses
in the Metaphors of Software Interfaces”.
Isabel Pedersen]. National Communication Association 1998 Convention, in
“Who Exactly is Trying to Help Us? The Ethos of
Help Systems in Popular Computer Applications”. [with Isabel Pedersen]. Scaling
The Heights: The Future of Information Technology, ACM SIGDOC 1998 Conference,
“The Role of Ethos in Internet-based University Courses” [with Isabel Pedersen]., 14th Computers and Writing Conference, Thursday, University of Florida, Gainesville, Florida, May 28 - May 31, 1998.
“(Mis)leading Information: The Role of Corporate Web Sites in the
Discourse of Computer Technology”. [with Isabel
Pedersen]. Webs of Discourse: The Intertextuality of Science Studies. 31st
“Tactile Persuasion: Considerations of Ethos in the Design of the
Push-Button Interface,” CUCSR Conference on the Interdisciplinarity
“Computer Interface as
Speech Act,” 8th International Conference on Cybernetics and Systems.
Interpretation of Robert Kroetsch’s Humour,” ACLALS conference,
Mark Twain and Robert Kroetsch,” Conference on
Non-Story: Narratology and Role-Playing Games,”
Popular Culture Conference,
“Determining Literariness in Interactive
Fiction,” Popular Culture conference,
“The Makeshift Family
in Canadian Fantastic Fiction,” Family Fictions in Canadian Literature
“Comprehensibility in Game Rules,”
Canadian Association of Teachers of Technical Writing, Learned Societies,
Haven [with Bill Fawcett] (novel). Accepted by Tor Books.
[with Bill Fawcett] (novel).
A Visual Guide to Castle Amber [with Roger Zelazny]
Storm of Dust. (interactive novel).
Seven No-Trump. (interactive novel).
II. Game Books
of Myth and Legend.
Only Live Twice.
I. Undergraduate Courses
English 108H – Alienation and Isolation
English 109 – Introduction to Academic Writing
English 208A – Forms of Fantasy
English 210C – Report Writing
English 210E – Technical Writing
English 251A – The Practice and Theory of Criticism 1
English 251B – The Practice and Theory of Criticism 2
English 292 – Contemporary Issues in Rhetoric and Professional Writing
English 309A – Ancient Rhetorical Theory
English 309C – Comtemporary Rhetorical Theory
English 309D – Elements of Style
English 314 – Canadian Poetry since 1920
English 315 – Canadian Prose since 1920
English 365 – Interactive Fiction
English 408B – The Discourse of Advertising
English 408C – Web Design
English 409 – Writing for Special Purposes
II. Graduate Courses
English 700B – Issues and Research in Professional Writing
English 770A – Contemporary Canadian Poetry
English 770F – The Fantastic in Canadian Fiction
English 791A – Professional Writing
English 791H – The Rhetoric of Advertising
English 791M – Designing and Composing the Multimedia Document
English 791X – Rhetorics of the Millennium
English 791R – Narrative and the World Wide Web
English 793H – Rhetorics of the Popular: Writing for Magazines
English 794E – The Language of the Computer Interface
English 794F – The Rhetoric of Technology
English 794X – The Metaphors of Computing
English 794(1) – Critiquing User Interfaces
III. Graduate Supervision
Supervisor, Ph.D. thesis (in preparation): I. Pedersen, “The Design of Augmented Reality Interfaces.”
Supervisor, Ph.D. thesis (successfully defended 1998): T. Carnegie, “A Rhetorical Analysis of Feminist Critics of Canadian Literature.”
Supervisor of several M.A. Major Projects, including 6 for Bell-Northern Research graduate students.
Supervisor, M.A. thesis: L. Middleton, “The Interdependency of Myth and Magic in The Fionavar Tapestry.
Supervisor, M.A. thesis: K. Reid, “The Structure of the Narrative of The Lord of the Rings.
Supervisor, M.A. thesis: A. Knight, “The Types of Fantasy.”
Supervisor, M.A. thesis: B. Jost, M.A. thesis: “The Progression of the Poetry of Phyllis Webb.”
Supervisor, Major Project: D. Maskens: “Integrating Writing With Software Development”
Supervisor, Major Project: D. Aggett: “Hypertext: Its Development and its Applications.”
Supervisor, Major Project: C. Clarke, “Quality in User Documentation.”
Reader, several M.A. theses and major projects.
Graduate Officer, Departmental (current)
Computing Officer Departmental (current)
Co-op Officer, Department of English (1994-1996
University Committee on the Print Journalism Option (1994-1999)
Arts Faculty Representative on Engineering Faculty Committee (1993-current)
Undergraduate Studies Committee (1993-current)
Tenure and Promotion Committee (1994-current)
Scholarship Committee (1994-current)
Library Committee (Chair)
Main author of proposal for the Centre for Professional Writing
Organizer of Protest in British Modernism conference (1986)